Terms of Use & Privacy Policy

Introduction
The website www.e-chatzilaios.com is an electronic commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name of Hatzilaios Pr. & Co. Tax ID: 084208104 , D.O.Y.: A’ Piraeus , with ID (e-shop) : 47917100 & 47917200 , GEMI ID: 54944909000 and ID (GEMI) : 2448531 for the domain : e-chatzilaios.com , e-mail address prodromos67@gmail.com , telephone service line of the e-shop: 6987402124 , (hereinafter for the sake of brevity the COMPANY).

The following terms and conditions will apply to the use of the e-shop under the brand name e-chatzilaios.com located at www.e-chatzilaios.com. Any user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he/she is limited to visiting only the shop or placing an order and selling products and services) is deemed to consent and unconditionally accept the following terms set forth herein, without any exception. If a user does not agree with these terms, then he/she must refrain from visiting, using the website as well as from any transaction or use of the services of the e-shop.

General terms and conditions
The COMPANY reserves the right to freely amend or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the e-shop are drawn up in Greek.

Information provided & Products
,The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, regarding the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by error / error in common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of liability
The COMPANY in the context of its transactions from the online store is not responsible and is not liable for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the data kept for the availability or not the customer concerned and undertakes in case of change of these data, to inform customers in a timely manner about the unavailability so in this case it has no further responsibility. The online store provides the content (e.g. information, names, names, photos, illustrations), products and services available through the website “as is”. In no case the COMPANY is not liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and / or cumulatively consists in loss of profits, data, lost profits, monetary compensation etc.) that any visitor of the online store or third party may suffer from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions.

Risk transfer
In contracts where the supplier dispatches the goods to the consumer, the risk of loss of or damage to the goods is transferred to the consumer when the consumer or a third party designated by the consumer other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer upon delivery to the carrier if the carrier has been instructed by the consumer to carry the goods and this option has not been offered by the supplier, without prejudice to the consumer’s rights against the carrier.

Intellectual property rights
All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work e-chatzilaios.com based on this content or misleading the public about the actual provider of the online store is prohibited. The reproduction, republication, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is allowed only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store under the trademark e-chatzilaios.com or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not provide in any case a license or right to use them by third parties.

User Responsibility
The user/customer agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics. He/she is obliged not to use the online store with the brand e-chatzilaios.com for. Sending, publishing, e-mailing or transmitting by other means any content that causes offence to users’ morals, social values, minors, etc.; 3. Sending, publishing, e-mailing or transmitting by other means any content for which users do not have the right to transmit according to the law or applicable contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); 4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 6. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 7. sending, publishing, e-mailing or otherwise transmitting any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 8. collecting or storing personal data about other users.

Limited licence
e-chatzilaios.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content elements. This license is not a transfer of title to the website and its elements and is subject to the following restrictions: (1) you must retain on all copies of the website and its elements all copyright and other proprietary notices; and (2) you may not modify the website and its elements in any way or reproduce or publicly display, or distribute or otherwise use the website and its elements for any public or commercial purpose.

Links to the website www.e-chatzilaios.com
The links included in the online store, lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. COMPANY is not responsible for Internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

Personal Data Protection
The COMPANY has created this website for the sole purpose of serving its customers. The e-chatzilaios.com website is simple and friendly to use and is designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our customer, understand that you have to provide us with specific information concerning the processing of your order, which is kept by us.

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (Hellenic Data Protection Authority). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the e-shop.gr website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website.

What is personal data?
Personal data is information that identifies you directly or indirectly. Indirectly means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.

General
The information voluntarily provided by the users of the mentioned website is used by e-chatzilaios.com in order for its users to have direct and substantial communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information that e-chatzilaios.com collects through the website is intended to measure the number of visits to the website, to determine customer requirements for more products and to facilitate interactions with the company. e-chatzilaios.com does not distribute to any other organization or partner not affiliated with e-chatzilaios.com the e-mail addresses, or any other information concerning its users and customers, except to direct partners in the order processing process.

Gathering information
, e-chatzilaios.com has designed its website so that its users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to e-chatzilaios.com.

Use of Information
e-chatzilaios.com collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to have their order processed by e-chatzilaios. com, (3) data that the user gives us in participation in competitions that are held from time to time, (4) data that the user gives us for activation of telephony and internet services, (5) data that the user gives us when logging in through another platform (ios, android, Facebook, Google). Το e-chatzilaios.com συλλέγει τέσσερις τύπους πληροφοριών σχετικά με τους χρήστες: (com, (3) δεδομένα που μας δίνει ο χρήστης κατά τη συμμετοχή του σε διαγωνισμούς που κατά καιρούς διεξάγονται, (4) δεδομένα που μας δίνει ο χρήστης για την ενεργοποίηση των υπηρεσιών τηλεφωνίας και διαδικτύου, (5) δεδομένα που μας δίνει ο χρήστης κατά τη σύνδεσή του μέσω άλλης πλατφόρμας (ios, android, Facebook, Google). In addition, you may be asked for more specific information, such as shipping – delivery details of an order, invoicing details or details about an offer you have requested. e-chatzilaios.com makes use of the information you give us during the online submission of the form in order to contact you about (i) delivery of the order to your premises, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by e-chatzilaios.com, (iv) special offers of e-chatzilaios.com, (v) activation of a telephone or internet service, (vi) receipt of prizes following a competition draw. You may choose whether or not to receive such communications from e-chatzilaios.com by sending your request by e-mail to prodromos67@gmail.com.

Access to Information
, Every order processing requires the collection of personal information for delivery or booking of an order. Also, the use of a credit card, for the debit of which documents identifying the data of the legal holder are required the first and only time, is guaranteed in any case. Any documentary evidence and document certifying and stating the identity of the customer remains strictly confidential and can only be checked by the competent responsible department of e-chatzilaios.com. Your submission of your personal data means that you consent to the use of such data by the employees of e-chatzilaios.com for the purposes mentioned above. e-chatzilaios.com requires its employees and website maintainers to provide its users-customers with the level of security stated in this Privacy Statement. In no other case may we share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain conditions permitted or imposed by law or on the basis of a court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in the case of a court order).

Use of personal data
, We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfil the respective purpose. We will only use personal data as set out in this privacy policy, unless you have specifically consented to another use of your personal data. If we intend to use your personal data that we process with your consent for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes
To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending sms to the mobile phone number that you have given us during your order is done in order to inform you about the progress of your order. You can, through the account you have created on our website, choose whether or not you want to receive advertising/promotional material via sms. – Consent: we will not use your data for advertising purposes unless you have given your prior explicit and free consent. – However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may be interested in. You can, however, object to this use at the time of collection and each time a message is sent. To stop receiving emails for marketing purposes, follow the instructions within the email you receive.

Legal obligations and legal defence
We may need to use and retain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or enforce our rights, privacy, security, property, or those of others.

Use of the homepage e-chatzilaios.com
This privacy policy also applies to your use of our website www.e-chatzilaios.com (“Website”), with the following privacy-related mechanisms and features.

Cookies
e-chatzilaios.com has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as e-chatzilaios.com to operate smoothly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and process orders but also allow us to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order for www.e-chatzilaios.com to function properly and seamlessly.

Cookies are divided into the following categories:
– Necessary Cookies .They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, online payment. Without these essential Cookies, the smooth operation of the e-shop is immediately affected , your personal browsing experience is limited as well as basic e-commerce functions underperform.

– Functionality cookies. These cookies remember your preferences when you browse our website so that we can recommend the right products based on your needs, helping you to find what you are looking for more easily.

– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often, let us know if they have a problem while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of e-chatzilaios.com. ads relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.

– Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various features of our website, thus constantly improving the experience we offer you.

Third party vendors, including Google, may display the Company’s advertisements on websites on the Internet, use cookies to inform, optimize and display advertisements based on the user’s previous visit to www.e-chatzilaios.com.

e-chatzilaios.com may also use cookies from your previous visit to its website for re-marketing purposes.

You can opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge etc.) to inform you each time before a cookie is downloaded and you can decide whether to accept or reject it. In this case, bear in mind that you may not be able to use it to its full potential.

e-chatzilaios.com may use the functions of Google Analytics for display advertising (e.g., repeat marketing, Google Display Network display reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the Google Analytics opt-out options available for the web.

e-chatzilaios.com complies with the Google AdWords Interest-Based Advertising Policy and the restrictions for sensitive categories and:

e-chatzilaios.com and third party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize and serve ads according to some users’ previous visits to its website, to run reports on how its ads are displayed, e-chatzilaios.com other uses of advertising services, interactions with these ad displays and advertising services related to visits to e-chatzilaios.com. e-chatzilaios.com may use data from Google’s interest-based advertising or third party audience data (such as age, gender and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will take effect once the revised Cookies policy is available on our website.

Third party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our website. We do not control these cookies.

Business transfers
In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform the affected subjects before the personal data becomes subject to a different privacy policy.

Processing of children’s personal data
The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local laws. If we become aware that a child’s personal data has been collected in error, we will delete that data without undue delay.

Processing of sensitive data
We may, in certain cases, process special categories of personal data about you (“sensitive data”). Sensitive data are defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identification of a natural person, health or sex life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent in a specific context for a specific purpose.

Correction, Modification or Deletion of Information
e-chatzilaios.com allows its users to correct, change, supplement or delete data and information submitted to e-chatzilaios.com. If you choose to delete information, e-chatzilaios.com will act to delete this information from its records immediately. For the protection and security of the user, e-chatzilaios.com will try to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any query, please contact e-chatzilaios.com via www.e-chatzilaios.com or by e-mail at prodromos67@gmail.com . Changing or correcting your personal data can also be done through the registration page of e-chatzilaios.com. Please note that we will do everything possible to protect your personal data, but protecting your password to our website is also up to you.

Security of transactions
e-chatzilaios.com is committed to ensuring the security and integrity of the data it collects about the users of its website. e-chatzilaios.com has adopted procedures that protect the personal data that users submit to the website or provide to it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that these data are accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a code key to encrypt data before it is sent over the (TLS) connection. The security control between the data and the server is based on the unique code key, ensuring full communication. The browsers (browsers) Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended to use them to connect to the website of e-chatzilaios.com.

We apply an appropriate level of security and have therefore implemented reasonable physical, electronic, and managerial procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to personnel or direct collaborators with the Company who are required to have such information for the servicing of orders. In the event of a data breach containing personal data, the Company will comply with the applicable legislation regarding the notification of the breach.

Your legal rights
As a data subject, you have specific legal rights concerning the personal data we collect from you. The Company will respect your rights and adequately address your concerns.

The following list contains information about your legal rights under applicable data protection laws:

o Right to withdraw consent: where personal data is processed on the basis of your consent, you can withdraw your consent at any time.

o Right of rectification: you can ask us to rectify the personal data concerning you. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis accurate, complete, current and relevant, based on the most recent information available to us. You also have the possibility to check and correct your personal data by logging into your personal account on e-chatzilaios.com.

o Right of restriction: You can ask us to restrict the processing of your personal data if.

– You contest the accuracy of your personal data for the period we need to verify the accuracy, – The processing is unlawful and you request restriction of processing instead of deletion of your personal data, – We no longer need your personal data but you need it to support, exercise or defend legal claims, or – You object to the processing for the period we verify whether our legitimate interests override yours.

o Right of access:You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom it has been disclosed, where applicable. You may obtain from us, free of charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.

o Right to portability: At your request, we will transfer your data to another controller where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, indicated by you, directly.

o Right to erasure: You can ask us to erase your personal data where – the personal data is no longer necessary in relation to the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing – your personal data has been unlawfully processed unless the processing is necessary

o Right to object: you may object – at any time – to the processing of your personal data on grounds relating to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or the legitimate interests of third parties. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds and an overriding interest in the processing or to support, exercise or defend legal claims. If you object to the processing, please specify whether you want us to delete your personal data or restrict the processing.

o Right to lodge a complaint: In the case of an alleged breach of applicable privacy laws, you may lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach occurred.

Please note:
o Time period:We will try to meet your request within 30 days. However, the deadline may be extended for specific reasons related to your specific legal right or the complexity of your request.

o Restriction of access: in some cases we may not be able to provide access to all or some of your personal data by law. If we deny your request for access, we will inform you of the reason for the denial.

o Non-identification: in some cases, we may not be able to search for your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot search for when you provide your name and email address are: – data collected through browser cookies, – data collected from social networks if you have posted.

In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to exercise your legal rights as described in this article, unless you provide us with additional information that allows us to identify you.

o Exercise your legal rights: In order to exercise your legal rights, please contact us in writing, by email.

Retention of your personal data
In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period of time due to legal requirements.

In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (e.g. through group emails). We categorise your requests as consent to the storage of your personal data for the purposes of maintaining this record unless you instruct us otherwise.

Please direct any questions on the subject of data protection and any requests to exercise your legal rights to the data controller at e-chatzilaios.com.

Periodic Changes
As e-chatzilaios.com continually expands, updates and improves its website, and its related products and services, it will update this policy. We recommend that you read this procedure periodically in order to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by e-chatzilaios.com.

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been communicated through it.

Returns Policy
The COMPANY supporting E-Commerce gives you the opportunity, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

In order to highlight the benefits of using the internet in our daily shopping, below are the terms and conditions for returning defective or non-defective products.

Product Returns due to delivery error
In all cases in which products other than the sold ones are delivered, by type or quantity or missing properties that have been previously agreed in writing with the COMPANY, the customer returns the products for inspection and verification of the error.In this case, the costs of returning the products to the company as well as the costs of reshipment to the customer are borne by the COMPANY as long as the return method proposed by the company is followed.

Returns of defective products
In case it is determined that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the warranty of good operation or in case the COMPANY itself directly provides the warranty of good operation, the following applies:

The guarantee is provided for a limited period of time indicated in the detailed characteristics of the product. After the end of this period or repair the replacement of products is possible at an additional charge after a new agreement with the customer.

The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g., DATA, Retailer’s receipt, etc.) and its complete packaging.If the defect was discovered later than the delivery and the packaging does not exist or if the packaging of the product was received by the distributors during the delivery of the item, the packaging of the product is not required.

The return of the products will be carried out either by the COMPANY’s personnel and means of transport or by courier, or in one of the stores maintained by the COMPANY with the brand “e-chatzilaios.com” nationwide. The return of the products will be carried out either by the COMPANY’s personnel and means of transport or by courier, or in one of the stores maintained by the COMPANY with the brand “e-chatzilaios.com” nationwide.

After the return of the products, the defect reported by the customer is checked and then the customer is contacted to inform him about the results of the check.

If the defect is detected, a repair or replacement of the product is carried out, otherwise cancellation of the transaction in case the repair of the product is not possible in a reasonable time and no other product of equivalent or better characteristics or equivalent value for replacement can be found by the COMPANY. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.

In particular, in case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. Following this information, the COMPANY bears no responsibility for the time and manner of execution of the offset, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “pick up from the store”, it will be done by returning the money to him from any store of the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.

In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further notice to a total or partial set-off of this claim against the customer.

Returns of products deemed defective on delivery (DOA)
The return of products deemed defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and should have all the original documents that accompanied the product (e.g. D.A.T., retailer’s receipt, etc.) and its complete packaging. In such cases the following applies:

The product is received and checked for the detection of the defect reported by the CLIENT.

Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not want a replacement, the money of the original purchase will be refunded to the customer.The refund is made in the same way as the initial payment of the customer to the COMPANY.

The shipping costs both for the return of the products to the COMPANY and for the reshipment to the CLIENT of the replaced product are borne by the COMPANY.

In the case of air conditioners, a visit by the technician of the authorized workshop of the supplying company and a written confirmation of the diagnosis of the damage of the device is required, in order to consider that the product was defective upon delivery (DOA).

Return of non-defective products – Right of unjustified withdrawal by the customer

The Client has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (when it is such a contract), or from the delivery (when it is about products) and even more so when there are several products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal is subject to the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly as received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for sending the item to him and the shipping costs for the return of the item.

The withdrawal statement is made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.

The consumer must return the product(s) within 14 days from the day he/she notified the company of his/her request for withdrawal, in accordance with the terms of this paragraph.

Following the declaration of withdrawal, the COMPANY is obliged to reimburse the price received within 14 days from the receipt of the products.

Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by COMPANY.

The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of billing by credit card as follows: if until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with any action provided for under the contract it has drawn up with the customer. Following this information, the company bears no responsibility for the time and manner of execution of the counterclaim, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “pickup from the store”, it will be done with a refund to him from the store where he made the receipt of the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.

The customer is liable to indemnify the company if he has made use other than that which is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. The ascertainment of the nature, characteristics and functioning of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the goods and putting the goods into operation. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material, electronic or otherwise. In case of opening the packaging or putting the products into operation, the value of the products is automatically reduced as the product is classified as second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and consequently from the classification of the product as second-hand is examined on a case-by-case basis and is determined by the company and is usually in the range of 20%-30%.The COMPANY is entitled to agree with the customer on the compensation even with mutual set-off.

If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided until the withdrawal declaration.

Exceptions to withdrawal
No withdrawal in

service contracts after full provision of the service, if performance has begun with the prior express consent of the customer and with the customer’s acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier

products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items (such as but not limited to depilatory machines, shaving – cutting – trimming machines, brushes, toothbrushes and thermometers, etc.).

contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts necessarily used in the performance of maintenance work or repairs, the right of withdrawal applies to those additional services or goods.

the sale of sealed sound recordings or sealed video recordings or sealed computer software, unsealed after delivery.

the supply of goods manufactured according to consumer specifications or clearly personalised

Withdrawal form
The declaration of withdrawal is made in writing or electronically by simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is made and the contact details of the withdrawing party should be indicated.

Safe products – Warranty conditions
The products made available by the COMPANY are long-lasting products that carry all necessary certification of safe operation. The products are accompanied by written instructions for use (except for simple to use products) and by a written warranty of reasonable duration, in Greek. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, its local scope, and the rights conferred by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of purchase and allows free repair of the problem, as long as the following conditions are met:

There must be the dealer’s warranty and proof of purchase of the device.

The fixed elements of the device ( Serial number -SerialNo.)

Do not exclude the damage based on the manufacturer’s warranty form.

In accordance with Directive 2013/11/EC, which was transposed in Greece by means of KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm

For more information we are always at your disposal either by phone at 6987402124 , or by e-mail at prodromos67@gmail.com .

Language switching (Greek – English)
It is possible to view the website www.e-chatzilaios.com and in English, in addition to Greek, by clicking on the English flag in the main menu.